Cancellation Policy

Rescheduling

Rescheduling is free with at least 24 hours' notice, subject to availability.

To reschedule, call or email us with your name and appointment time.

Cancelling

Cancel more than 24 hours before your appointment and your deposit is refunded in full.

Cancel within 24 hours of your appointment and the deposit is retained, because the slot can rarely be filled at that notice.

No-shows

If a vehicle has not arrived within 30 minutes of the appointment time and we have not heard from you, the slot is released and the deposit is retained.

A phone call is always better than a no-show — if you are running late, tell us and we will do what we can.

If we cancel

If we need to cancel or reschedule — weather, equipment, or staff illness — you will be offered the next available slot or a full refund of anything you have paid, whichever you prefer.